Please Note: Due to the impact of recent weather events, pandemic, global supply chain disruption and staff shortages, there may be delays in delivering your order.
After your purchase is complete, we will organise for your order to be dispatched as soon as possible. When your order is dispatched you will receive an email from us containing a tracking number with a link to a shipping company website where you can obtain most up to date information regarding the progress of your delivery.
Majority of orders are dispatched within 48h if all products ordered are in stock. Please note that processing time is separate to shipping time.
If you live in Australian metropolitan areas the transit time is approximately 1-10 working days after dispatch. If you live in Australian rural areas the transit time is approximately 3-15 working days after dispatch. All orders are sent with Australia Post. As Australia post will endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the relevant time.
– For orders made on weekends and public holidays please allow an extra 2 days for dispatch.
– We start processing your order as soon as you click ‘Buy Now’. This semi-automated process has been developed with the aim of getting your order sent to you as quickly as possible, but this also means that at times we’re unable to make changes to your order, including delivery address, changing colours and sizes or removing items.
– Additional delays may occur during the peak period
– For deliveries within Australia, a signature may be required upon receipt of the parcel. If you are not available at your nominated delivery address, the courier will drop your order at the nearest Australia Post for pick up. The courier will leave a note in your mailbox to let you know you have missed a delivery and where you can collect it.
– Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Return Policy.
– Once an order is with Australia post the delivery of the item is out of our control.
– A ordered cannot be cancelled once they are dispatched.
– A Refunds will only be issued once the product has been returned to us. All refunds are less the original shipping charge. If the original order was shipped using the ‘Free Shipping’ option, refund will be less a shipping fee of AU$10 for domestic orders and AU$45.00 for international orders. Exchanges are not subject to such fee. See our Exchange & Return page for more information
– If a item is not received a investigation will be launched with Australia post
