We understand that sometimes a product just isn’t right, that’s why we offer 30 day returns for all orders.
To be eligible for a exchange or refund the product you are returning must meet the following conditions:
Purchased within the last 30 days
Products must be in original condition Unworn, undamaged and unmarked
In its original condition and in the original packaging with all the labelling
We do not accept returns after 30 days from the date of purchase
You MUST include the exchange/refund form with the product that you are returning.We will be unable to process your return without this form
Contact our customer service at info@uggbootsaustralia.com.auto obtain Return Authorisation.
Print and complete the returns form and package up your item(s).
Australian customers – use Australia Post Easy Returns Portal to generate and purchase a postal label. Alternatively, you can organise your own postage using a postal service of your choice. We recommend using registered post as we cannot accept responsibility for parcels lost in transit.
Our Returns Shipping Address:
Ugg Boots Australia
Attention Exchange & Returns
PO BOX 176
Moorabbin, Vic, Australia 3189
Ugg Boots Australia is not liable for any postage fees incurred with returning products for an exchange or refund.
All return shipping costs associated with the return of goods for a refund are the sole responsibility of the consumer. Any original shipping costs are not refundable.
All refunds are less the original shipping charge. If the original order was shipped using the ‘Free Shipping’ option, refund will be less a shipping fee of AU$10 for domestic orders. Exchanges are not subject to such fee.
Please be aware that we only accept returns within 30 days. Ugg Boots Australia does not accept returns after 30 days from the date of purchase.
Depending on the method of delivery used, it can take up to 10 working days for your returned goods to arrive at the Ugg Boots Australia. Once the goods have been received, they will be accessed to see if they are eligible for an exchange/ refund, this process can take further 1-2 business days.
You will be notified by email if the refund is approved and it will then be processed back to your original method of payment. Depending on your banking institution, your refund will appear in your account approximately 2-7 business days after it has been processed.
Please note that if you wish to expedite your exchange you can do this by placing a new order and return the original product for a refund.
Ugg boots Australia accepts no responsibility for returned items that are lost in transit.
All footwear sold on UGG Boots Australia offers a 3 month manufactures warranty from date of purchase and applies to defective materials and workmanship. In the event that you find your purchase is carrying a manufacturing fault, please contact the site via email with your order information and images of the issue in question
If you believe the boots you have purchased are faulty, please email customer service info@uggbootsaustralia.com.au with the following information:
A photo of the entire boot
A photo of the faulty area
Your order number
A summary of the fault
What's covered by the warranty?
- Frayed or loose stitching on uppers
- Fastening coming off the boots
- Delaminating of sole layers
What's not covered by the warranty?
- Wear and tear
- Outsoles wearing out
- Insoles wearing out
- Deterioration from water abuse
- Stitching or hardware failure due to being caught, hooked or other abnormal wearing incidents
- Cuts, scratches, stains, burns etc
- Shrinkage from over exposure to extreme heat
- Damage caused from cleaning
- Animals chewing or abusing the product
- Stretching
If we receive products and assess them as not being eligible we will contact you and return those items to you at your cost. These items will incur a postage charge
- AU$10 for Australian returns
All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.
Our customer service team are happy to help. You can email them at info@uggbootsaustralia.com.au
